I was reminded of the importance of communication yesterday. A service technician arrived with a part to fix a different machine. The Service desk had confirmed with us the make and model – but somehow the information was lost in translation to dispatch. The technician mentioned he had been asked to return to the shop to get the part - for the wrong machine.
The time for one missed relay of information is hours, wasting time for the technician, dispatch and us.
What checks do you have in place to make sure you are not squandering your customer’s time? Are there systems for capturing and checking critical information? Little mistakes can add up. Ensure your customer’s don’t have a reason to look elsewhere.
Posted on Sep 26, 2013 by Wardell Admin
To be a masterful networker, you don’t need to attend every event in town or schmooze with ever person you meet. What you do need is a strategy.
Consider the following five steps for creating a successful networking strategy. The goal here is to connect in meaningful ways- the kind that leads to success for both your business and theirs.
Posted on Sep 19, 2013 by Wardell Admin
If you're a listener of Team 1040 radio you may have recently heard Mark Wardell offering business tips in five unique radio spots. In case you missed them you can now read and listen to each one below. You can also take the free Business Strength Test right now.
Tip #1: Plan your day the night before
If there’s one challenge every business owner has, it’s how to fit more hours into the day. Today’s business tip is to plan each day at the end of the day rather than the morning. If you try and plan in the morning like most people do, you’ll likely be distracted by email, voicemail, employees and so forth but at the end of the day your mind is clear and free from distraction.
Read the full blog post here.
Posted on Sep 14, 2013 by Wardell Admin
Continuing Education in professional service firms is often focused on the latest technical standards and best practices, but how often does continuing education improve leadership and management skills? Classic management literature such as Good to Great by Jim Collins describe how companies can create long-term sustained performance by encouraging “Level 5 Leaders”, developing complementary competencies or a culture of discipline. How does your company culture and leadership actively improve the sustained performance of your firm?
Wardell has spent the past 14 years developing the Wardell System that has helped over 3,000 businesses achieve sustained performance by becoming more structured and self-reliant. With collective decades of experience, Wardell recognizes that a culture that sustains continuing education activities develop the kind of discipline that drives long term performance. Because of this, Wardell advisors work with clients through six key business areas: Leadership, Management, Marketing, Finance, Operations, and Sales in a sustained manner to transform businesses from owner driven to culture driven success stories.
Posted on Sep 12, 2013 by Wardell Admin
One of the early bosses in my career was the produce manager at the grocery store that took a chance on my bag packing abilities. His name was Insalid but I always pronounced it ‘In Salad’ as that made much more sense to my teenage mind of connecting his name to his occupation...but I digress.
A recent immigrant and new to Canadian culture, I was always impressed with how Insalid operated. He worked hard, modeled the behaviour and expected you to do the same. Whether or not we understood every word exchanged between us, the nuance of the words was very clear. Work hard. Make the produce department shine and serve the customer.
Posted on Sep 5, 2013 by Wardell Admin